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Additional shipping details for HDT18PA
Product Dimensions: 24 x 22.5 x 20.2 inches ; 42 pounds
Shipping Weight: 42 pounds
Shipping: This item can only be shipped to the 48 contiguous states. We regret it cannot be shipped to APO/FPO, Hawaii, Alaska, or Puerto Rico.
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Beware of Haier
Date: 2010-02-23
Customer Rating:
PLEASE DON'T PURCHASE THIS DISHWASHER. It's obvious from reading reviews that dozens of people, including me, have already been disappointed and cheated by this awful company. They create terrible products for which they provide inadequate (and even unethical) support. I overlooked all the negative reviews because I was so excited about the idea of a dishwasher in my little apartment, but this machine (as well as a Haier window AC unit I just disposed of) has been a complete nightmare every day since I purchased it one year ago. I have officially declared a lifelong boycott against Haier products, and ask you to join me so that this company can get what they deserve, leaving consumers everywhere better off.
The day the dishwasher arrived, installation was difficult (which I was prepared for based on other reviews). We finally got it hooked up, loaded it and hit start, and it ran for 5 minutes, 26 seconds then quit and refused to drain. I reset it and tried again--same result. On the fourth attempt it finally worked (kind of). It went through all the cycles, but didn't drain the last two inches of water, and leaked where the hose attaches to the back.
So I figured out I need to tighten all connections before beginning a wash, and I need to manually drain the last 2 inches of water each time. I'd estimate that this method worked about one in four times--the other times it would still quit at 5 minutes, 26 seconds. I called customer services about this, and they told me that there was nothing wrong with the machine, and that I needed to reset it, which did not solve the problem. It also began leaking through the sides of the door, so I had to block that by gluing in a rubber tube.
After only 3 weeks, the dishwasher completely quit working. I received an error message every time I hit start, despite numerous attempts to reset. I called customer service, and they tried to walk me through a fix, but didn't even have information for the correct dishwasher. The representative repeated told me to push the door lock button, and became very frustrated when I told her that the door lock was a lever and not a button. She told me to "Get a f---ing clue" and hung up on me. When I called back I got a different representative and asked for a supervisor, and they transferred me to the woman who had just hung up on me! So, either they were dishonest about who the supervisor was or it was in fact the supervisor who cursed at me. I asked for her boss, and she informed me that she didn't have his phone number and he only worked Mondays from 2-6 am.
I called back the next day, and spoke with another representative who told me to mail them the electric cord and they'd mail me a new dishwasher. I sent it the same day, with delivery confirmation that it arrived there 3 days later. After a week I had still not received any communication or a new machine, so I called. They claimed not to have received the cord. When I gave them the delivery confirmation information, they suddenly located the cord and informed me my new machine would arrive in 2-4 weeks. Five weeks later, still no machine. I began calling weekly and every time they informed me it had "just been shipped" and would arrive within a few days.
SIX MONTHS and dozens of phone calls later, I finally received the new machine.
I plugged it in, and it didn't work at all. The lights on the front wouldn't even turn on, so I assume something was faulty with the electrical connection. I called customer service, and the game began again. Send them the cord, and they'll send a new machine. I commented on the challenge of disposing of the old one, and they assured me if I mailed the receipt they would reimburse me for expenses.
Two months after sending the cord and receipt, I had still received no reimbursement, no new machine. So, I began calling to request a refund based upon the fact that I had purchased the machine 9 months ago, and only used it for 3 weeks (during which time it worked about 25% of the time). I once again received a complete runaround. Every time I called to request a refund, the worker would offer to send me a replacement instead. I'd inform them that I'd been waiting for a replacement for 8 months and now require a refund. I was REPEATEDLY hung up on, I left daily messages for supervisors, which were never returned, and was actually read from their logs records of conversations that NEVER OCCURRED, during which they claimed I told them that the dishwasher had started working and I no longer needed a replacement or refund, and others when I allegedly told them that I had lost the electrical cord so couldn't mail it. I had in fact already mailed it and repeatedly sent them the delivery confirmation information.
I hit the one-year anniversary of the original date of purchase last week and, quite against my better judgement and character, and simply out of complete exhaustion and infuriation, I have given up. I swallowed the loss, wrote Haier a letter of complaint, and gave up the fight.
PLEASE DON'T REPEAT MY MISTAKE.
LEAKED AND DIED
Date: 2010-02-10
Customer Rating:
The unit started leaking and then quit functioning after about a year. Up to then it worked okay.
Broke after a month and did not honor waranty
Date: 2010-01-21
Customer Rating:
I had it for a month and loved it except when it overflowed twice. Then it died completely. Per the instructions I returned the power cord cut from the dead unit along with a bar code to get my replacement washer sent to me. Washer was never sent and because I had already sent my proof of purchase to the company (apparently I was supposed to xerox it in case) they would do nothing for me.
On the other hand it is several inches thinner than competing brands and I appreciated that.
It Washes Dishes!
Date: 2010-01-12
Customer Rating:
Watch Video Here: http://www.amazon.com/review/R3C2BNMFS1SCL8 A stunning video demonstration and in-depth review of the Haier HDT18PA Space Saver Compact Countertop Dishwasher.
Marvelous dishwasher
Date: 2010-01-09
Customer Rating:
I've had this dishwasher for over two years and I use it once or twice daily. My friends are astonished how well it cleans. It is obviously much smaller than a regular sized dishwasher but once you learn to pack it right I find that running it once a day for two people is plenty.
Setup is simply. Be sure to take apart the universal adapter and then figure out how best to assemble it. There's really nothing to it. My unit arrived slightly dented but nothing that I really cared enough about to warrant trying to get a replacement.
Pros: relatively inexpensive, great for renters tired of doing dishes, cleans very well if you rinse dishes first
Cons: It takes up a bit of room and you are likely to lose countertop space as a result. Measure carefully where you want the unit to go before you order. The built quality seems really poor on this one but the bottom line is that it works beautifully.